Privacy Policy

Last Updated: May 2026

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Introduction

Welcome to Rail Agent ID, a venture of DMT EMPIRE INDIA PRIVATE LIMITED This Privacy Policy explains how we collect, use, and protect the personal information you provide when using our website and services. Your privacy is important to us, and we are committed to handling your information responsibly.

1. Information We Collect

Personal Details

Name, email address, phone number, and payment details during registration.

Booking Info

Ticket details, travel dates, and passenger information related to bookings.

2. How We Use Your Information

  • To provide and improve railway bookings and customer support.
  • To communicate updates, offers, and service changes.
  • To assist with cancellations, refunds, and booking management.
  • To ensure website security and functionality.

3. Sharing Your Information

We share data only with trusted partners like payment processors and railway authorities for legal or service purposes.

4. Your Choices & Rights

You have the right to access, update, or request the deletion of your personal data at any time via your account settings.

Disclaimer

Rail Agent ID is an independent service provider and an authorized agent registration platform. We are not directly affiliated with Indian Railways/IRCTC beyond this relationship. Users must comply with IRCTC policies.

Questions?

DMT EMPIRE INDIA PRIVATE LIMITED

516, Vishal Chamber, Sector-18, Noida-201301, Uttar Pradesh

0120-4151488 | help@dmtkendra.com